About Refunds & Warranty

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@evermee.com.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@evermee.com. You will receive a detailed description of where to send your item.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.



To return your product, please reach out to support@evermee.com first and then mail your product to:

evermée GmbH
c/o Puleo - SBW
BLACKWATER VA 24221-8207

Customers are responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



evermée grants a warranty on all of its products and jewelry ("Products") that have been purchased through an authorized distribution channel. As of now, the only authorized channel is our evermée online store. We warrant that, for one year after original purchase, our Products are free from material defects and workmanship under ordinary use by the customer. In case a defect in the Product is identified during this warranty period, you may return the Product according to our return policy. To the extent permitted by law, evermée will either

  1. repair the product using new or refurbished parts at its own expense
  2. replace the Product with a new Product that is equivalent to the defective Product
  3. refund to you the whole or parts of the Product. 

evermée shall not be required to replace, repair or refund before the defective Product is returned to evermée. From the date of replacement or repair, any replacement Product will continue the remaining warranty of the original Product or institute a new warranty period of ninety days, whichever period is longer. In case of a refund to the customer, the returned Product goes into evermée's ownership and property.

This Limited Warranty provided by evermée only applies to Products manufactured by evermée. evermée cannot grant any warranty on products purchased through any unauthorized channels.This Limited Warranty cannot be granted to Products damaged by accident, abuse, misapplication, misuse, or use of non-evermée products together with Products manufactured by evermée. Using non-evermée memories or charms can result in the damage of evermée necklaces. The consumer cannot be granted any warranty in case of exposure of evermée Products to harsh environments or chemicals, since they can negatively impact the appearance of the Product. Such harsh environments or chemicals can consist of liquid silver polish, swimming pools, hot tubs, and spas. Please read carefully through evermée's product care guide in order to understand how you can protect and care for your evermée Product. Failure to adhere to this guide may constitute misuse, misapplication, or abuse of your evermée Product. 

This Limited Warranty does not affect your rights of applicable law and may not affect you directly. 

You can get access to our warranty service by reaching out to support@evermee.com.