Ordering & Delivery
Where do you deliver in the US?
We offer free shipping to almost every state in the US and even Hawaii, Alaska and Puerto Rico.
Unfortunately, we cannot deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau at this moment.
What if my package got lost?
Sometimes, your tracking will say "delivered" but you haven't received anything.
Don't panic right away, here is some crucial information you should know first:
- USPS sometimes updates a shipment prematurely as "delivered". Wait another business day, it's quite likely that it arrives the following day.
- Get in touch with you local post office. Please avoid calling the USPS hotline, they will only tell you what the tracking says. This will save you wasted time.). Ask the local post office who was responsible for the delivery of your parcel and ask them details about that day's delivery.
- In the unlikely case your parcel doesn't show up, you can call your local post office and file a claim. Please note that evermée cannot do this on your behalf. Neither can evermée reimburse orders that were
- not delivered or
- delivered to the wrong place by the post office or
- stolen from a property
- Thank you for your understanding! (Read our terms).
Do you ship internationally?
Yes, we ship internationally.
Please note: We do not ship to Canada at this time.
If you select international shipping, please grant us up to 30 days of delivery time. Getting your handcrafted gemstone ready plus international shipping takes some extra time.
International orders may incur additional fees depending on your customs office. Paying these fees are your responsibility. Should you reject the package because you do not wish to pay these fees, you will not be refunded.
If you think that your jewelry piece got lost or stuck in mail, please check if your order got stuck at customs.
More Information About Shipping
We use the third party provider SB Warehousing, 5107 W Idlewild Ave, Ste B, Tampa FL 33634, USA for shipping.
Our standard delivery time is between 2 - 5 working days.
Standard shipping with USPS in the US is free of charge. Please note that the free shipping method does not include insurance and if your item is lost in the postal system, we will not refund the purchase price. More information can be found in our terms.
If you have an urgency and need extra fast shipping, please get in touch with us and we will try to work out something with you!