Frequently Asked Questions

We understand that the evermée smart lockets can be overwhelming at first glance. However, the concept is pretty straight forward. Here are the answers to a few questions that we receive from time to time.

About Shipping

  • Shipping within the US & Canada is on us!
  • Our standard delivery within the US is 2 working days.
  • We ship worldwide at an additional charge specific to each country. The exact amount will be shown to you at checkout.
  • Delivery outside the US typically takes 10 - 15 days.

About Product Care

    • 1. The technology inside your smart locket is passive and no electricity is used. You could even go swimming with it!
    • We do not recommend swimming. Can become slightly darker if you expose it to intense light, perfumes or other chemicals that you can find, for example, in pools or bath tubs.
    • If this happens, you can use a very soft specialist cloth to clean your evermée jewelry. Alternatively, you can clean the silver pieces by gently using a toothbrush and warm soapy water.
    • Please avoid using polish or abrasive jewelry cleaners, which tend to destroy your jewelry over time. We also recommend taking off any jewelry before going to bed or exercising. 

About Gemstone (Mementos)

  • 1. Is my photo memory visible on the gemstone?
No, the photo memory is not visible. To the outside world, it looks like you are simply wearing an elegant necklace. We embedded technology inside your gemstone that invisibly carries your photo memory. This means that your photo memory is hidden inside your gemstone!

  • 2. How can I make a photo memory from my gemstone show up on my phone screen?
To access your photo memory, simply open up the evermée app (available for iOs & Android) and follow the instructions on your screen. It's as easy as ABC.

  • 3. Who can see my photo memory?
You can decide: 
  • Unlocked: You can leave your gemstone unlocked, so that anybody with an evermée app can scan the photo memory of your gemstone and see the photo memory you immortalized.
  • Locked: In the evermée app, you can lock your photo memory, so that only you can scan it from your gemstone. Nobody else will be able to scan your smart jewelry, unless you sign into the evermée app with your account. 

  • 4. Can I change the photo memory on my gemstone?
This is not possible for the moment. You literally "immortalize" a photo memory inside your gemstone and it will stay on your gemstone forever. But don't be scared – once you own a pendant, you can simply get a new stone with a new memory and switch up the gemstone you are wearing. It takes one minute to open the evermée pendant and insert another evermée gemstone with another memory.

Please note: We have an exchange program planned for the future, where you can send back a gemstone to us, we update your photo memory, and then send back the gemstone to you.